Understanding Consumer Buying Behaviour

Course Content

Do you want to learn how you can build stronger relationships and increase sales?

This workshop is designed to help salespeople build better relationships with customers and in turn create long term advocates.

Participants will develop a better understanding of how to instil a positive emotion around the sale of items or ideas.

This workshop will address the following:

• Increase sales


• Recognise the behavioural style of the customer


• Learn to sell to others the way that others wish to be sold


• Learn how the customer views your selling style


• Create a favourable impression with prospects and customers


• Develop appropriate sales strategies based on customer preferences and buying patterns


• Phrases to overcome barriers and entice interest

Who should attend?

This course is designed to assist anyone wanting to create win-win relationships with customers and increase the odds of closing more business and increasing sales.

PLEASE NOTE: 

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth