Communicate with Influence

This workshop focuses on key aspects of effective and professional communication both by telephone and face to face. Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations. The workshop will also cover:

• Active listening and using your voice effectively


• Communication tips and techniques


• Body language do’s and don’ts


• Dealing with difficult clients and conflict resolution


• Negotiation and compromise


• Problem solving techniques


• Developing a personal action plan

Learning Outcomes

By the completion of this course the participant will be able to:

• Understand preferred communication methods


• Know and understand causes of conflict and conflict resolution methods

More positively manage their own behaviour

• Identify and demonstrate effective telephone techniques


• Demonstrate professional methods of answering the telephone and transferring calls


• Recognise and manage difficult calls


• Develop essential communication skills

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Delivery Information

Duration:    3 hours

PLEASE NOTE: 

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth