Communication Essentials

Course Content

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. The workshop will also cover:

·         Communication Styles

·         Active listening and using your voice effectively

·         Communication tips and techniques

·         Body language do’s and don’ts

Learning Outcomes

By the completion of this course the participant will be able to:

·         Understand preferred communication methods

·         Use common barriers and strategies to be more effective in communication

·         Have greater confidence interacting with others

·         Develop essential communication skills

·         A Personal Action Plan

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Delivery Information

Duration:      2 hours