Conflict Resolution Essentials

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

 Causes of conflict
 Conflict resolution styles
 Manage negotiations to resolve conflict
 Turning conflict into opportunity
 Complaints resolution process

Learning Outcomes
 A Personal Action Plan
 Know and understand causes of conflict
 Apply conflict resolution strategies
 Greater confidence dealing with conflict in the workplace

Who should attend?
This course is designed for all people working in the ‘front line’ of business:

• Sales people


• Customer service staff


• telephone enquiry staff


• receptionists


• Personal Assistants


• Sales assistants


• Field staff

Delivery - 2 hours

PLEASE NOTE: 

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth