Customer Service Essentials
Tue. 24 Nov, 2020 12:30pm - 2:30pm AEDT
All Ages
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
AUD $157.50 - AUD $260.00
All Ages
Event Description
Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing? This workshop looks at service provision both within and external to your organisation including:
- Provision of memorable customer service experiences
- Elements of exceptional service skills
- Recipe for success dealing with complaints and difficult people
- Professional personal presentation and communication skills
Learning Outcomes
- Know and understand customer types and preferred communication
- Anticipate customer needs
- Greater confidence in providing professional service
- Strategies to manage customer complaints
- Personal Action Plan
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Delivery Information
Duration: 2 Hours
PLEASE NOTE:
- If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
- Cancellations received less than 10 days prior to the course date will incur full course fees
- Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
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