PLEASE NOTE: - If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
- Cancellations received less than 10 days prior to the course date will incur full course fees
- Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
Course Content Employees that deal with People are literally the face of your business. What face are your customers/clients seeing? This workshop looks at service provision both within and external to your organisation including: · Foundation of customer service (what do People want and how can we anticipate their needs) · Why people complain/what makes people difficult · Recipe for success dealing with complaints and difficult people · Ensuring positive interactions with People regardless of the level of difficulty · Professional personal presentation and communication skills Learning Outcomes
· Understand preferred communication methods · Know and understand causes of conflict and conflict resolution methods · More positively manage own and others behaviour · A Personal Action Plan This course is designed for all people working in the ‘front line’ of business: - Sales people
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Delivery Information Duration: 2 hours PLEASE NOTE: - If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
- Cancellations received less than 10 days prior to the course date will incur full course fees
- Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
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