Selling & Customer Service Essentials

Course Content

This course encompasses elements from both the selling essentials and customer service essentials, with a focus on maximising sales through identifying customer needs, and presenting information a way to encourage the sale.

This session provides a holistic approach to exceeding customer expectations in a service environment.

Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and  understanding where the sale is, you will learn how to keep the momentum moving forward and create

·         Brand and History – competitive advantage

·         Introduction to the sales Process

·         Customer Experience/Perceptions

·         Communicating with different Styles of behaviour

·         Building the relationship

• Understanding customer needs
• Handling objections
• Closing the Sale
• Overcoming objections
• Features and benefits

Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.

Delivery Information

Duration:    3 hours

PLEASE NOTE: 

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
• Cancellations received less than 10 days prior to the course date will incur full course fees
• Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth