Selling & Customer Service Essentials
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This course encompasses elements from both the selling essentials and customer service essentials, with a focus on maximising sales through identifying customer needs, and presenting information a way to encourage the sale.
This session provides a holistic approach to exceeding customer expectations in a service environment.
Learning Outcomes
Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.
Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create
- Brand and History – competitive advantage
- Introduction to the sales Process
- Customer Experience/Perceptions
- Communicating with different Styles of behaviour
- Building the relationship
- Understanding customer needs
- Handling objections
- Closing the Sale
- Overcoming objections
- Features and benefits
Who should attend?
This course is designed for anyone working in a service environment where you are presenting and selling products or services.
PLEASE NOTE:
- If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
- Cancellations received less than 10 days prior to the course date will incur full course fees
- Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth