Communicate with Influence

Wed. 28 Aug, 2019 9:30am - 1:30pm AEST
All Ages
9 days away
AUD $330.00 - AUD $495.00
All Ages
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Event Stats
9 days away
AUD $330.00 - AUD $495.00
All Ages
Event Description

Course Content


This workshop focuses on key aspects of effective and professional communication both by telephone and face to face.


Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations.


The workshop will also cover:



  • Active listening and using your voice effectively

  • Communication tips and techniques

  • Body language do’s and don’ts

  • Dealing with difficult clients and conflict resolution

  • Negotiation and compromise

  • Problem solving techniques

  • Developing a personal action plan


 


Who should attend?


This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.


 


PLEASE NOTE:



  • If you would like to use some or all of your membership voucher on this course, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth

Comments
Reserve Tickets
Non-member AUD $495.00
Member AUD $330.00
Venue Details
Map of Venue Location.
Self Help Workplace 414 Hobart Road
Youngtown, TAS 7249