Communicate with Influence

Thu. 20 Feb, 2020 9:30am - 12:30pm AEDT
All Ages
AUD $225.00 - AUD $375.00
All Ages
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Event Stats
AUD $225.00 - AUD $375.00
All Ages
Event Description

Course Content

This workshop focuses on key aspects of effective and professional communication both by telephone and face to face. Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations. The workshop will also cover:

  • Active listening and using your voice effectively

  • Communication tips and techniques

  • Body language do’s and don’ts

  • Dealing with difficult clients and conflict resolution

  • Negotiation and compromise

  • Problem solving techniques

  • Developing a personal action plan

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.


  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or [email protected]

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth

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Venue Details
Map of Venue Location.
Launceston Conference Centre 50 Glen Dhu Street
South Launceston, TAS 7249