Communicate with Influence

Course Content

This workshop focuses on key aspects of effective and professional communication both by telephone and face to face. Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations. The workshop will also cover:

• Active listening and using your voice effectively


• Communication tips and techniques


• Body language do’s and don’ts


• Dealing with difficult clients and conflict resolution


• Negotiation and compromise


• Problem solving techniques


• Developing a personal action plan

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

PLEASE NOTE:

• If you would like to use some or all of your membership voucher on this course, you will need to contact the TCCI prior to booking on 03 6236 3600 or [email protected]


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth