Communicate with Influence
Thu. 15 Oct, 2020 9:30am - 12:30pm AEDT
All Ages
AUD $225.00 - AUD $375.00
All Ages
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Event Stats
AUD $225.00 - AUD $375.00
All Ages
Event Description
This workshop focuses on key aspects of effective and professional communication both by telephone and face to face. Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations. The workshop will also cover:
- Active listening and using your voice effectively
- Communication tips and techniques
- Body language do’s and don’ts
- Dealing with difficult clients and conflict resolution
- Negotiation and compromise
- Problem solving techniques
- Developing a personal action plan
Learning Outcomes
By the completion of this course the participant will be able to:
- Understand preferred communication methods
- Know and understand causes of conflict and conflict resolution methods
More positively manage their own behaviour
- Identify and demonstrate effective telephone techniques
- Demonstrate professional methods of answering the telephone and transferring calls
- Recognise and manage difficult calls
- Develop essential communication skills
Who should attend?
This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.
Delivery Information
Duration: 3 hours
PLEASE NOTE:
- If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
- Cancellations received less than 10 days prior to the course date will incur full course fees
- Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
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