Communicate with Influence

Thu. 15 Oct, 2020 9:30am - 12:30pm AEDT
All Ages
64 days away
AUD $225.00 - AUD $375.00
All Ages
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Event Stats
64 days away
AUD $225.00 - AUD $375.00
All Ages
Event Description

This workshop focuses on key aspects of effective and professional communication both by telephone and face to face. Participants will develop a strong understanding of how effective communication can potentially avoid conflict and diffuse conflict situations. The workshop will also cover:



  • Active listening and using your voice effectively

  • Communication tips and techniques

  • Body language do’s and don’ts

  • Dealing with difficult clients and conflict resolution

  • Negotiation and compromise

  • Problem solving techniques

  • Developing a personal action plan


 


Learning Outcomes


By the completion of this course the participant will be able to:



  • Understand preferred communication methods

  • Know and understand causes of conflict and conflict resolution methods


More positively manage their own behaviour



  • Identify and demonstrate effective telephone techniques

  • Demonstrate professional methods of answering the telephone and transferring calls

  • Recognise and manage difficult calls

  • Develop essential communication skills


 


Who should attend?


This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.


 


Delivery Information


Duration:    3 hours


PLEASE NOTE



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

Comments
Reserve Tickets
Member AUD $250.00
Non-Member AUD $375.00
3 person member discount AUD $225.00
Venue Details
Map of Venue Location.
TCCI Offices Hobart 309 Liverpool Street
Hobart, TAS 7000