Communication Essentials

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. The workshop will also cover:

• Communication Styles


• Active listening and using your voice effectively


• Communication tips and techniques


• Body language do’s and don’ts

By the completion of this course the participant will be able to:

• Understand preferred communication methods


• Use common barriers and strategies to be more effective in communication


• Have greater confidence interacting with others


• Develop essential communication skills

A Personal Action Plan

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Duration:      2 hours

PLEASE NOTE: 

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth