Conflict Resolution Essentials

Course Content

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

• Causes of conflict


• Conflict resolution styles


• Manage negotiations to resolve conflict


• Turning conflict into opportunity


• Complaints resolution process

Who should attend?

This course is designed for all people working in the ‘front line’ of business:

• Sales people


• Customer service staff


• Telephone enquiry staff


• Receptionists


• Personal assistants


• Sales assistants


• Field staff

PLEASE NOTE:

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or [email protected]


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth