Conflict Resolution Essentials

Wed. 25 Mar, 2020 12:15pm - 2:30pm AEDT
All Ages
37 days away
AUD $157.50 - AUD $260.00
All Ages
  • Get Tickets
  • Details
  • Comments
Event Stats
37 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

Course Content


This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:



  • Causes of conflict

  • Conflict resolution styles

  • Manage negotiations to resolve conflict

  • Turning conflict into opportunity

  • Complaints resolution process


Who should attend?


This course is designed for all people working in the ‘front line’ of business:



  • Sales people

  • Customer service staff

  • Telephone enquiry staff

  • Receptionists

  • Personal assistants

  • Sales assistants

  • Field staff


PLEASE NOTE:



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or [email protected]

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth


 

Comments
Reserve Tickets
Member AUD $175.00
Non Member AUD $260.00
Member 3 or more 10% discount AUD $157.50
Venue Details
Map of Venue Location.
TCCI Offices Hobart 309 Liverpool Street
Hobart, TAS 7000