Conflict Resolution Essentials

Thu. 3 Sep, 2020 9:30pm - 11:30pm AEST
All Ages
27 days away
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
27 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
 Causes of conflict
 Conflict resolution styles
 Manage negotiations to resolve conflict
 Turning conflict into opportunity
 Complaints resolution process
Learning Outcomes
 A Personal Action Plan
 Know and understand causes of conflict
 Apply conflict resolution strategies
 Greater confidence dealing with conflict in the workplace
Who should attend?
This course is designed for all people working in the ‘front line’ of business:



  • Sales people

  • Customer service staff

  • telephone enquiry staff

  • receptionists

  • Personal Assistants

  • Sales assistants

  • Field staff


Delivery - 2 hours


 


PLEASE NOTE



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

Comments
Reserve Tickets
Member AUD $175.00
Non-Member AUD $260.00
3 person member discount AUD $157.50
Venue Details
Map of Venue Location.
TCCI Offices Hobart 309 Liverpool Street
Hobart, TAS 7000