Conflict Resolution Essentials

Fri. 4 Sep, 2020 9:30am - 11:30am EDT
All Ages
29 days away
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
29 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:


 



  • Causes of conflict

  • Conflict resolution styles

  • Manage negotiations to resolve conflict

  • Turning conflict into opportunity

  • Complaints resolution process


 


Learning Outcomes



  • A Personal Action Plan

  • Know and understand causes of conflict

  • Apply conflict resolution strategies

  • Greater confidence dealing with conflict in the workplace


 


Who should attend?


This course is designed for all people working in the ‘front line’ of business:


Sales people



  • Customer service staff

  • Telephone enquiry staff

  • Receptionists

  • Personal assistants

  • Sales assistants

  • Field staff


 


Delivery Information


Duration:      2 hours


PLEASE NOTE



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

Comments
Reserve Tickets
Member AUD $175.00
Non-Member AUD $260.00
3 person member discount AUD $157.50
Venue Details
Map of Venue Location.
Zoom online From your home or office
Anywhere suitable, TAS 7000