Customer Service Essentials

Thu. 27 Feb, 2020 9:30am - 11:30am AEDT
All Ages
10 days away
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
10 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

Course Content        


Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing? This workshop looks at service provision both within and external to your organisation including:



  • Provision of memorable customer service experiences

  • Elements of exceptional service skills

  • Recipe for success dealing with complaints and difficult people

  • Professional personal presentation and communication skills


Who should attend?


This course is designed for all people working in the ‘front line’ of business:



  • Sales people

  • Customer service staff

  • Telephone enquiry staff

  • Receptionists

  • Personal assistants

  • Sales assistants

  • Field staff


PLEASE NOTE:



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or [email protected]

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth


 

Comments
Reserve Tickets
Member AUD $175.00
Non Member AUD $260.00
Member 3 or more 10% discount AUD $157.50
Venue Details
Map of Venue Location.
TCCI Offices Hobart 309 Liverpool Street
Hobart, TAS 7000