Customer Service Essentials

Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing? This workshop looks at service provision both within and external to your organisation including:

• Provision of memorable customer service experiences


• Elements of exceptional service skills


• Recipe for success dealing with complaints and difficult people


• Professional personal presentation and communication skills

• Know and understand customer types and preferred communication


• Anticipate customer needs


• Greater confidence in providing professional service


• Strategies to manage customer complaints


• Personal Action Plan

This course is designed for all people working in the ‘front line’ of business:

Sales people

• Customer service staff


• Telephone enquiry staff


• Receptionists


• Personal assistants


• Sales assistants


• Field staff

PLEASE NOTE:

• If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or [email protected]


• Cancellations received less than 10 days prior to the course date will incur full course fees


• Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Ticketbooth