Customer Service Essentials

Wed. 25 Nov, 2020 12:30pm - 2:30pm AEDT
All Ages
105 days away
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
105 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing? This workshop looks at service provision both within and external to your organisation including:



  • Provision of memorable customer service experiences

  • Elements of exceptional service skills

  • Recipe for success dealing with complaints and difficult people

  • Professional personal presentation and communication skills


 


Learning Outcomes



  • Know and understand customer types and preferred communication

  • Anticipate customer needs

  • Greater confidence in providing professional service

  • Strategies to manage customer complaints

  • Personal Action Plan


 


Who should attend?


This course is designed for all people working in the ‘front line’ of business:



  • Customer service staff

  • Telephone enquiry staff

  • Receptionists

  • Personal assistants

  • Sales assistants

  • Field staff


 


Delivery Information


Duration:    2 Hours


PLEASE NOTE



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

Comments
Reserve Tickets
Member AUD $175.00
Non-Member AUD $260.00
3 person member discount AUD $157.50
Venue Details
Map of Venue Location.
TCCI Offices Hobart 309 Liverpool Street
Hobart, TAS 7000