Inclusive Customer Experiences

Create an inclusive customer experience for people with disability

Course description: 

Proudly delivered by Inclusion Solutions, this webinar will give you practical strategies to implement within your own business or service to ensure it is accessible and welcoming for customers with disabilities.  

This is part 4 of a four-part webinar series launching from December 2024 to March 2025 as part of CCIWA’s GROW WA initiative. GROW WA focuses on promoting inclusive employment practices and fostering accessible, respectful workplaces for everyone in Western Australia. 
 
About Inclusion Solutions: 
Inclusion Solutions are a grass roots not-for-profit organisation dedicated to fostering vibrant, socially inclusive communities by building skills and capacity. With over 30 years of experience, Inclusion Solutions have collaborated with local governments, sporting associations, businesses, and community groups to create welcoming environments for all people.  
 

Details 

Duration: 1 hour 30 minutes 

Location: Webinar 

Date 

Wednesday 12^th March 2025 1pm – 2.30 pm (AWST) 

Learning outcomes:  
This online webinar is for business owners and employees who want to learn how to create accessible environments and deliver services that are welcoming and inclusive for people with disabilities to increase revenue and customer base. 
 
Participants attending this webinar will strengthen their understanding of: 

·         Accessibility tips for physical and digital spaces. 

·         Inclusive language and communication strategies. 

·         Practical easy-to-implement initiatives to increase inclusivity. 

This webinar also includes comprehensive resources to support learning and showcase commitment to fostering an inclusive environment such as a guidebook and self-assessment checklists. 

Training Disclaimer: Please note CCIWA reserves the right to cancel any face-to-face or online course before the commencement date in the event of insufficient registrations or operational difficulties. In the event of such cancellation, all registered participants will be notified.