Managing Difficult People

Fri. 16 Oct, 2020 1:30pm - 3:30pm EDT
All Ages
66 days away
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
66 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

This workshop looks at service provision both within and external to your organisation including:



  • Foundation of customer service (what do customers want and how can we anticipate their needs)

  • Why people complain/what makes people difficult

  • Recipe for success dealing with complaints and difficult people

  • Ensuring positive interactions with customers regardless of the level of difficulty

  • Professional personal presentation and communication skills



Learning Outcomes



  • Understand preferred communication methods

  • Know and understand causes of conflict and conflict resolution methods

  • More positively manage own and others behaviour

  • A Personal Action Plan


This course is designed for all people working in the ‘front line’ of business:



  • Sales people

  • Customer service staff

  • Telephone enquiry staff

  • Receptionists

  • Personal assistants

  • Sales assistants

  • Field staff


 


Delivery Information


Duration:      2 hours


 


PLEASE NOTE



  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].

  • Cancellations received less than 10 days prior to the course date will incur full course fees

  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

Comments
Reserve Tickets
Member AUD $175.00
Non-Member AUD $260.00
3 person member discount AUD $157.50
Venue Details
Map of Venue Location.
Zoom online From your home or office
Anywhere suitable, TAS 7000