Managing Difficult People

Tue. 10 Nov, 2020 12:30pm - 2:30pm AEDT
All Ages
95 days away
AUD $157.50 - AUD $260.00
All Ages
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Event Stats
95 days away
AUD $157.50 - AUD $260.00
All Ages
Event Description

 

PLEASE NOTE

  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
  • Cancellations received less than 10 days prior to the course date will incur full course fees
  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

 

Course Content

Employees that deal with People are literally the face of your business. What face are your customers/clients seeing?

This workshop looks at service provision both within and external to your organisation including:

·         Foundation of customer service (what do People want and  how can we anticipate their needs)

·         Why people complain/what makes people difficult

·         Recipe for success dealing with complaints and difficult people

·         Ensuring positive interactions with People regardless of the level of difficulty

·         Professional personal presentation and communication skills


Learning Outcomes

·         Understand preferred communication methods

·         Know and understand causes of conflict and conflict resolution methods

·         More positively manage own and others behaviour

·         A Personal Action Plan         

This course is designed for all people working in the ‘front line’ of business:

  • Sales people
  • Customer service staff
  • Telephone enquiry staff
  • Receptionists
  • Personal assistants
  • Sales assistants
  • Field staff

 

Delivery Information

Duration:      2 hours

PLEASE NOTE

  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
  • Cancellations received less than 10 days prior to the course date will incur full course fees
  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
Comments
Reserve Tickets
Member AUD $175.00
Non-Member AUD $260.00
3 person member discount AUD $157.50
Venue Details
Map of Venue Location.
Peppers Seaport Hotel 28 Seaport Blvd
Launceston, TAS 7250