Selling & Customer Service Essentials

Tue. 27 Oct, 2020 9:30am - 12:30pm AEDT
All Ages
76 days away
AUD $247.50 - AUD $410.00
All Ages
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Event Stats
76 days away
AUD $247.50 - AUD $410.00
All Ages
Event Description

 

Course Content

This course encompasses elements from both the selling essentials and customer service essentials, with a focus on maximising sales through identifying customer needs, and presenting information a way to encourage the sale.

 

This session provides a holistic approach to exceeding customer expectations in a service environment.

 

Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and  understanding where the sale is, you will learn how to keep the momentum moving forward and create

·         Brand and History – competitive advantage

·         Introduction to the sales Process

·         Customer Experience/Perceptions

·         Communicating with different Styles of behaviour

·         Building the relationship

  • Understanding customer needs
  • Handling objections
  • Closing the Sale
  • Overcoming objections
  • Features and benefits

 

Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.

PLEASE NOTE

  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email [email protected].
  • Cancellations received less than 10 days prior to the course date will incur full course fees
  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
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Reserve Tickets
Member AUD $275.00
Non-Member AUD $410.00
3 person member discount AUD $247.50
Venue Details
Map of Venue Location.
Peppers Silo Hotel 89-91 Lindsay Street
Invermay, TAS 7248