Selling & Customer Service Essentials
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Course Content This course encompasses elements from both the selling essentials and customer service essentials, with a focus on maximising sales through identifying customer needs, and presenting information a way to encourage the sale.
This session provides a holistic approach to exceeding customer expectations in a service environment.
Learning Outcomes Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers. Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create · Brand and History – competitive advantage · Introduction to the sales Process · Customer Experience/Perceptions · Communicating with different Styles of behaviour · Building the relationship
Who should attend? This course is designed for anyone working in a service environment where you are presenting and selling products or services.
Delivery Information Duration: 3 hours PLEASE NOTE:
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