Selling & Customer Service Essentials

Wed. 23 Sep, 2020 12:30pm - 3:30pm EDT
All Ages
AUD $247.50 - AUD $410.00
All Ages
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Event Stats
AUD $247.50 - AUD $410.00
All Ages
Event Description

This course encompasses elements from both the selling essentials and customer service essentials, with a focus on maximising sales through identifying customer needs, and presenting information a way to encourage the sale.


This session provides a holistic approach to exceeding customer expectations in a service environment.


Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and  understanding where the sale is, you will learn how to keep the momentum moving forward and create

  • Brand and History – competitive advantage

  • Introduction to the sales Process

  • Customer Experience/Perceptions

  • Communicating with different Styles of behaviour

  • Building the relationship

    • Understanding customer needs

    • Handling objections

    • Closing the Sale

    • Overcoming objections

    • Features and benefits


    Who should attend?

    This course is designed for anyone working in a service environment where you are presenting and selling products or services.


    • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email traini[email protected].

    • Cancellations received less than 10 days prior to the course date will incur full course fees

    • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth

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Venue Details
Map of Venue Location.
TCCI Office 309 Liverpool Street