Terms and Conditions of Sale

Ticketbooth Pty Ltd, ticketbooth.com.au (collectively "Ticketbooth") operate the ticketbooth booking system and web pages ("ticketbooth platform") for events created by EVENT ORGANISERS.  Ticketbooth provides the Ticketbooth platform and associated software to EVENT ORGANISERS so that they may list event details, set ticket inventory, sell tickets, take registrations and manage other event functions using the Ticketbooth platform. Ticketbooth provides access to certain parts of the ticketbooth platform to the general public so that they may transact and interact with the EVENT ORGANISER.  

The following Terms and Conditions of Use and Purchase Policy ("these Terms") have been created to ensure you are happy with your ticket purchase and that you fully understand the purchase process with the EVENT ORGANISER who uses Ticketbooth, the Ticketbooth platform, Ticketbooth powered partner websites and Ticketbooth retail store associates to promote the EVENT ORGANISER's events, sell tickets, make registrations and bookings.

Section 1 - General Terms

1. You must be 18 years to use this service with a credit card.
2. By using or visiting the Ticketbooth platform, you expressly agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the Ticketbooth platform.
3. Ticketbooth Pty Ltd and ticketbooth.com.au (collectively "Ticketbooth") reserve the right to change these terms at any time, effective immediately upon posting on the Ticketbooth platform. To ensure you are aware of the latest Purchase Policy and Terms and Conditions of Use, please check this page of the ticketbooth platform periodically which is available from every event page on the Ticketbooth platform. The latest date of issue will be posted at the top of this page.

Section 2 - Permitted Use Of The Ticketbooth Platform

1. You agree that you are only authorised to visit, view and to retain a copy of pages of ticketbooth platform for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review an event and its promotional information, for personal use, or to purchase tickets for your personal use, unless otherwise specifically authorised by Ticketbooth to do so.
2. The content and software on this site is the property of Ticketbooth and is protected by Australian and international copyright laws. We post a legal notice and various credits on the ticketbooth platform, which may not be amended or removed. You must not remove this notice or these credits, or any additional information contained along with the notices and credits.

Section 3 - Links And Search Results On The Ticketbooth Platform

1. The Ticketbooth platform may include links posted by the EVENT ORGANISER or automatically produce search results that reference or link to third party sites throughout the World Wide Web. To the extent permitted by law, where Ticketbooth has no control over these web sites or the content contained within them, Ticketbooth cannot guarantee, represent or warrant that the content contained in third party websites is accurate, legal and/or inoffensive.
2. Ticketbooth does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer in a harmful or damaging way. By using the ticketbooth platform to search for or link to another site, you agree and understand that you may not make any claim against Ticketbooth for any damages or losses, whatsoever, resulting from your use of the ticketbooth platform to obtain search results or to link to another site. If you have a problem with a link from the ticketbooth platform, please notify us at [email protected] and we will investigate the problem you describe in your email and take actions that we deem are appropriate in our sole discretion.

Section 4 - Unauthorised Use Of The Ticketbooth Platform

Illegal and/or unauthorised uses of the Ticketbooth platform, whether for unauthorised ticket sales, unauthorised framing of or linking to the ticketbooth platform will be investigated and appropriate legal action will be taken.

Section 5 - Violation Of These Terms And Conditions

1. If you violate these terms including if you post or provide User Content which violates these terms or has violated the rights of ticketbooth, any other User or the law, Ticketbooth may terminate your use of the ticketbooth platform, prevent you from making all future bookings using the ticketbooth platform, and/or take legal action against you. Where this occurs, Ticketbooth will provide you with reasonable prior written notice that this will be implemented, together with reasons for that action being taken. If you wish to dispute that decision of Ticketbooth, you have 5 days within Ticketbooth providing its notice to you to do so and Ticketbooth will act reasonably in considering your response.
2. If you materially violate these terms (which includes any breach of clause 6), in addition to paragraph 5(a), Ticketbooth may cancel your ticket orders in which case Ticketbooth will provide you with written notice of that cancellation together with reasons for that cancellation and will provide you with a refund of the ticket price paid by you.
3. You agree that monetary damages may not provide a sufficient remedy to Ticketbooth for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.
4. Ticketbooth may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. This is in addition to any other uses permitted under our Privacy Policy.
5. Ticketbooth is not required to provide any refund to you if you are terminated as a user because you have violated these Terms, except as expressly set out in these terms.

Section 6 - Ticketbooth Copyright Policy

You may only submit content to the ticketbooth platform ("User Content") where you have the rights to do so. In particular, you:

1. may not use the ticketbooth platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so; an
2. must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).

Section 7 - Disclaimers

1. Ticketbooth does not promise that the ticketbooth platform will be error-free, uninterrupted, nor that it will provide specific results from use of the ticketbooth platform or any content, search or link on it.
2. The ticketbooth platform and its content are delivered on an "as-is" and "as-available" basis.
3. Ticketbooth can not ensure that files you download from the ticketbooth platform will be free of viruses or contamination or destructive features although Ticketbooth will take steps consistent with industry practice to protect against this occurring.
4. Ticketbooth does not by these Terms exclude any rights and remedies in respect of goods or services under the Trade Practices Act 1974 (Cth) or equivalent state or territory legislation which cannot be excluded, restricted or modified. However, Ticketbooth excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the ticketbooth platform whether based in statute, common law or otherwise to the extent permitted by law. To the fullest extent possible, the following paragraphs of this clause 7 will apply.
5. Ticketbooth will not be liable for any damages of any kind arising from the use of the ticketbooth platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages.
6. Ticketbooth makes no guarantee of any specific result from use of the ticketbooth platform or use of the Ticketbooth service.
7. Ticketbooth disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticketbooth users, advertisers and/or sponsors on the ticketbooth platform, in connection with the Ticketbooth service or otherwise related to your use of the ticketbooth platform and/or the Ticketbooth service. Ticketbooth is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the ticketbooth platform.
8. Without limiting the other provisions of this clause 7, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the ticketbooth platform to Ticketbooth at [email protected]. Ticketbooth may investigate the claim and take appropriate action, in its sole discretion.

Section 8 - Payment Methods

Ticketbooth processes your credit card depending upon the methods accepted by the EVENT ORGANISER which may include: Visa, MasterCard, American Express and Paypal checkout.

Section 9 - Limits On Tickets Purchases Per Customer

When purchasing tickets on ticketbooth, you are limited to a maximum of 10 tickets for each event unless the EVENT ORGANISER has authorised such purchases in its terms and conditions. If you try to circumvent the ticketbooth platforms to purchase more than 10 tickets the EVENT ORGANISER may at its discretion cancel additional bookings. This limitation has been designed to prevent unfair buying practices at popular events and make sure everyone gets a fair chance of attending the event. The reselling of tickets is strictly prohibited by non-authorised re-sellers, tickets found to be re-sold maybe voided and canceled at Ticketbooth's discretion.

Section 10 - Pricing And Ticket Availability

1. Ticketbooth sells tickets on behalf of the EVENT ORGANISERS which means Ticketbooth does not determine the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections.
2. Ticket inventory is the responsibility of the EVENT ORGANISER. Given inventory set by the EVENT ORGANISER, popular events may sell out quickly. Occasionally, additional tickets may be available in addition to inventory using ticketbooth set by the EVENT ORGANISER, however the EVENT ORGANISER controls this inventory and its availability at their own discretion.

Section 11 - Credit Card Purchases - Proof Of Identity

1. In most cases where you purchase your tickets using a credit card, in order to collect your tickets, you will be required to present the credit card used to purchase tickets and a picture identification, which must match each other and must match the name under which the booking was made.
2. You can only buy tickets with your parent's or another person's credit card if:
• You have both permission to use the credit card and can bring it to the event if required or;
• You have permission to use the card and the card holder has completed the ticketbooth credit card authorisation form - you will need to bring the form completed by the card holder to the event - click here to find the Credit Card Authorisation form AND IF YOU DO NOT COMPLY WITH EITHER OF THE ABOVE, YOU WILL NOT BE LET INTO THE EVENT, even with a valid ticket.
3. All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.

Section 12 - Licensed Venues - Proof Of Identity

In Australia, Ticketbooth sometimes sells tickets for events at licensed venues, and these venues require a valid driver's license, passport or proof of age to prove you are over 18 years of age. You may need to present this proof at the event venue to obtain admission. The venue or door staff reserve the right to refuse any patron entry at their discretion if invalid ID is provided.

Section 13 - Delivery Of Tickets

Through the ticketbooth platform the EVENT ORGANISER may elect to offer one or more of the following delivery options for your ticket order. The proof of identity requirements set out in clauses 12 and 13 will apply regardless of the delivery of ticket method used.

1. By "email / e-ticket" option:
   The ticketbooth platform provides an opportunity for you to provide your email address and will attempt to deliver your e-ticket by email to that email address. If you do not receive your e-ticket then please contact Ticketbooth by email [email protected] at least 48 hours before the scheduled event.
2. By "at the door" option:
   Tickets delivered through "at the door" delivery option are typically available one hour prior to the event start time at the location set by the EVENT ORGANISER.
3. By "Post" or "Registered Post" option:
   Please ensure you supply the correct billing and credit card account information for ticket orders as incorrect details will delay processing and delivery. Ticketbooth and EVENT ORGANISER do not post to PO Boxes.
4. Delivery of tickets are the responsibility of the EVENT ORGANISER, unless Ticketbooth has undertaken to provide this service to the EVENT ORGANISER. If you have selected delivery through the mail, please allow at least 10 working days after your order is made to receive your tickets from the EVENT ORGANISER unless the EVENT ORGANISER has provided express delivery options. If you have not received your tickets within 48 hours of the event, please contact the EVENT ORGANISER via the phone number or email address supplied on the EVENT ORGANISER ticketbooth event page or contact Ticketbooth at [email protected].
5. All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.

Section 14 - Cancelled Events

1. Occasionally, events are cancelled or postponed by the EVENT ORGANISER due to weather conditions or situations affecting the staff or audience. When this occurs, the EVENT ORGANISER will make every effort to ensure you receive a prompt refund and/or exchange if applicable.
2. If an event is cancelled or postponed, refunds will be determined by the EVENT ORGANISER. To find out about the refund availability and process:
• you will be notified by email if you have opted in to receive email updates; or
• you can review notices posted on the EVENT ORGANISER's website or contact the EVENT ORGANISER via the email address supplied on the EVENT ORGANISER's ticketbooth listing.
3. If the event was moved or rescheduled, the EVENT ORGANISER may set refund limitations. Contact the EVENT ORGANISER for exact instructions.
4. If a refund has been confirmed by Ticketbooth then the following refund method applies:
• If you booked online or by phone using a credit card, Ticketbooth will automatically refund to the credit card used for purchase within 14 days of notifying you that a refund for this event applies.
• If you booked in an authorised Ticketbooth retail outlet, please return to the same outlet you purchased from and take along with you your ticketbooth receipt to obtain a full refund within 90 days of the event cancellation. You will be asked to sign for your refund. If you are genuinely unable to return to the store for a refund, please contact[email protected] providing details of the event and point of purchase and any other information as reasonably required to allow Ticketbooth to arrange a refund. Note that any refunds conducted through this method will take significantly longer than refunds conducted through the retail outlet.
• If you purchased the ticket(s) independently of the ticketbooth platform, you will need to return the tickets directly to the place where you purchased the tickets.

Section 15 - Exchanges And Refunds

Before purchasing tickets, carefully review your event and ticket selection. Policies set forth by EVENT ORGANISER will dictate the issuing of exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Ticket purchases once made through Ticketbooth are final unless approved by the EVENT ORGANISER prior to the event date.  Exchanges and partial refunds must be set forth to the EVENT ORGANISER for review and approval at their discretion prior to actioning by Ticketbooth. 

Section 16 - Other Items

EVENT ORGANISERS may reserve the right of:

1. Admission to events, latecomers may not be admitted until a suitable break.
2. To change/withdraw advertised artists, programs or seating without notice.

EVENT ORGANISERS may also append the ticketbooth terms and conditions and these additional terms are displayed and agreed to by the purchaser during the booking process.

Section 17 – Additional Q-dance terms of purchase

1) Q-dance cannot guarantee the validity or legitimacy of your ticket if you buy it anywhere else than from an official Q-dance Ambassador or online directly from Ticketbooth. 2) By agreeing to the terms of purchase, you agree for your details to be used by Q-dance for promotional purposes. You will be subscribed to the Q-dance newsletter, and will also automatically receive two emails from Q-dance directly after your purchase about the Q-dance Ambassador program, and the online merchandise store. 3) This is an 18+ event. Valid photo ID is required. 4) At the point of entry the ticket presented must match the FULL NAME and you will be asked to present a current matching driver’s license, “RTA Proof of Age” card or Passport that matches this information. 5) NO LAD POLICY: Lads and Lad clothing will not be allowed into the event. 6) The promoter/venue reserves the right to withdraw, reschedule or substitute artists and/or vary advertised prices, event times and inclusions without notice and no refunds will be given. 7) The promoter/venue reserves the right of admission. For your safety security checks may be carried out prior to entry. 8) No refunds or exchanges on any ticket except as required by and/or specified by law. This includes the Entertainment Industry Code of Fair Practice in Australia. Incorrect purchases are NOT guaranteed a refund and are at the discretion of the promoter. 9). Your ticket may not without the written consent of Ticketbooth and the seller be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions the ticket may be cancelled without refund and the bearer of the ticket may be refused admission. 10) The right is reserved to not replace lost or damaged tickets. This applies to all tickets allocated to the Defqon.1 Festival event, regardless of their activation status (applicable to hardcopy Ambassador tickets). It is the ticket buyers responsibility to store the ticket in a safe place from the moment of purchase. We highly recommend to not give out tickets to anyone else and keep them safe and secure till the day of the event. 11) If you are the holder of a companion card or you require special assistance, notification is required via written communication to Q-dance at [email protected], so we can assist you with your booking. Suitable and valid identification must be provided upon request. Written communication needs to be received at least 7 days prior to the event date for your booking requirements to be actioned on. 12) It is the buyers responsibility to check the full event information and conditions of entry on the Defqon.1 website www.defqon1.com.au/info and www.defqon1.com.au/conditions. The terms and conditions of entry are also listed below:

DEFQON.1 FESTIVAL TERMS & CONDITIONS OF ATTENDING

• This is an over 18’s event. Entry will be refused to persons under the age of 18.
• Admission to the event will be granted only upon presentation of a valid admission ticket.
• It is a condition of entry that all patrons present a valid and acceptable form of photo identification.
• Acceptable forms of ID are limited to Australian Drivers’ License, Passports or RTA endorsed proof of age card.
• Line-up is subject to change without notice and no refunds will be given.
• No admission to the Defqon.1 Festival on Saturday after 7:00 PM.
• As this is a licensed venue, entry will be refused to people who are intoxicated and / or disorderly.
• Patrons choosing to bring valuables to the premises do so at their own risk.
• Any wristband removed from wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced.
• Any patron may be required to undergo search, pat down, bag check and / or metal detector search when they enter and/or during the event. A person who refuses to undergo such a search, pat down and/or bag check may be prohibited from entering the event without being entitled to a refund of the admission fee, or such a visitor may be immediately removed from the event.
• Q-dance Australia reserves the right to refuse entry to any persons who breach the Conditions of Entry.
• There are no pass outs.
• Q-dance maintains a ZERO TOLERANCE drug policy.
• Any patron ejected, or refused entry gives permission for their details to be recorded, and photograph to be taken. Patrons ejected, or refused entry will receive a Ban Notice, excluding them from all Q-dance events for a period of seven (7) years
• Patrons choosing to bring valuables to the premises do so at their own risk
• Entry will be refused to all members of the following groups – LADS, Bandidos, Black Uhlans, Coffin Cheaters, Comanchero, Finks, Fourth Reich, Gladiators, Gypsy Jokers, Hells Angels, Highway 61, Life & Death, Lone Wolf, Mobshitters, Nomads, Odins Warriors, Outcasts, Outlaws, Phoenix Rebels, Scorpions, Notorious or any similar group
• No gang associated behaviour, jewellery, accessories or clothing that displays or infers by form of word, colours, logo, symbol or otherwise that they are a member of one of the above listed groups or similar (Striped polo shirts or skin baseball caps, Nautica, Canterbury shorts etc.) Anyone wearing prohibited clothing inside the venue will be removed from the event.
• The use of earplugs is recommended if long-term hearing loss is of concern to you. The Promoters of the event will not be held liable for any hearing damage or loss.

PROHIBITED ITEMS (there is to be no discrepancy, managements decision is final):

• Alcohol and / or illegal drugs
• Food 
• All prescription drugs will be assessed and reviewed by our trained medical personnel. Their decision on the items will be final. If in doubt then please carry your prescription with you.
• Drinkable liquids
• Aerosol or deodorant spray cans
• Tripods and selfie sticks
• Professional video equipment (unless written permission from Q-dance)
• Umbrellas
• Furniture, including fold up chairs 
• BBQ’s
• Animals, except guide dogs or other animals trained to provide mobility assistance
• Balls, sporting equipment, bicycles, skateboards, skates or scooters
• Glass bottles, aluminium cans, metal containers or breakable containers
• Offensive weapons, including potential missiles
• Fireworks, matches, flares, highly flammable or explosive substances
• Large chains or spiked bracelets
• Wallet chains
• Laser Pens
• Large Eskies
• Banners, flags, badges or symbols or any other signs or materials bearing offensive, malicious, hurtful, provocative or political text or representations
• Football shirts, club insignia or clothing that suggests membership or allegiance to a gang
• Markers, “textas”, aerosol cans and all graffiti tools are strictly prohibited.
• Large sound systems
• Any other item deemed to be dangerous or offensive by event organisers.

SELF-REGULATIONS

To promote a positive and safe atmosphere, we ask that all patrons accept responsibility for their own behaviour and follow the rules and regulations of the event site. Additionally, patrons are required to respect the directions of event staff and security personnel at all times in the interest of patron safety.

RIGHT TO REFUSE ENTRY

• The organiser reserves the right to refuse entry to any patron.
• The organiser reserves the right to refuse entry to or remove from the premises and person who causes annoyance or inconvenience to other patrons or members of the public.
• The organiser reserves the right to refuse entry to or remove from the premises and person who is believed to be intoxicated, or under the influence of any non-prescribed drug.
• NO Lads, Lad Clothing or Lad behaviour is permitted at Defqon.1. The organiser reserves the right to remove from the event site, any person suspected of being a Lad or inciting Lad behaviour.

SAFETY OF PERSONAL BELONGINGS

• The organiser or Sydney International Regatta Centre (SIRC) will not be held responsible for any damage, loss or theft of a person’s personal property.
• The organiser or Sydney International Regatta Centre (SIRC) will not be held responsible for any damage or loss of a person’s personal property that has been confiscated by security.
• Patrons choosing to leave valuables on the premises unattended do so at their own risk.

SERVICE OF ALCOHOL

• The Sydney International Regatta Centre is a licensed premise. As such, any person found to be intoxicated may be removed from the event site.
• The consumption of alcohol is permitted in the designated areas only. The organiser reserves the right to ask patrons to move to a designated alcohol consumption area. If a patron refuses to move, the organiser reserves the right to remove the patron from the event site.
• Roving RSA Marshalls will be patrolling the event site for the duration of the event. RSA Marshalls reserve the right to refuse the service of alcohol to any patron.
• Bar Staff reserve the right to refuse the service of alcohol to any patron.
• Any persons who are intoxicated, violent, quarrelsome or disorderly will be removed from the site.

FIRE SAFETY

Fire fighting equipment is only to be used in the event of a fire, and any patron found tampering with fire extinguishers or other fire safety equipment will be removed from the event site and refused entry to Defqon.1 Festival.

MEDICAL

Qualified First Aid staff will be in attendance for the duration of the event. Should any patron require First Aid, Security personnel can contact the HQ directly via radio.

Changes to our Terms and Conditions

May 28th, 2016

17. Additional Q-dance terms of purchase

Ticketbooth PTY LTD.