GENERAL CONDITIONS
∗ Tickets are only valid on show date displayed on e-ticket. Tickets are non-refundable, non-transferable, not redeemable for cash. By making this purchase you acknowledge conditions of entry. After completing your purchase you will be emailed a booking confirmation and your e-tickets will be attached. Please print your E-Tickets (not the email) and present, as per instructions on the ticket. Entry is granted by presenting a printed E-Ticket or presented on a mobile device, valid photo ID and the credit card used to purchase the ticket. If this credit card is unavailable, another credit card is required for security.∗ The producers reserve the right to re locate or re seat anyone at any time at their discretion
∗ Your entry into Dreamworld Studios confirms your agreement to these conditions of entry.
∗ No food, drink or animals may be brought onto the premises
∗ You must obey the direction of Dreamworld and Production staff at all times.
∗ Mobile phones are to be switched off whilst in the Dreamworld Studios. The Producer reserves the right to remove individuals who are using mobile phones during production
∗ No Lasers or other items that may affect production of the show are permitted
∗ Flash photography is not permitted
∗ We recommend that enclosed footwear be worn.
∗ Signage is NOT permitted in VIP or Gold Reserve seating. The producers reserve the right to remove signage that is deemed inappropriate or interferes with the production
∗ The Stage area is restricted to authorised persons, unauthorised access will be considered trespassing and a threat to the safety of crew and will result in removal and possible prosecution.
∗ Persons suspected to be under the influence of alcohol or drugs will be refused entry and may be removed from the venue.
∗ This show may include language and vision that some people may find offensive. We recommend that children are accompanied by an adult and parental guidance is recommended.
∗ Published times of shows or appearances may vary.
∗ Dreamworld reserves the right to refuse entry or remove guests from the Studios for vandalism, stealing, offensive behaviour, queue line jumping, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with the Conditions of Entry
∗ Dreamworld also reserves the right to inspect your bags at any time.
∗ Design and systems of Dreamworld and the producer are protected by copyright and other intellectual property rights. You must not infringe those rights
∗ Sharing photographs, videos or sound recordings of Dreamworld or the producers intellectual property may breach copyright law. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited.
∗ Your image may be taken at any time as part of the security, sales or production purposes. By entering the studio you give consent for your image to be used for production purposes
∗ The content expressed in this show is produced by Southern Star Entertainment and Dreamworld takes no responsibility or liability for any content.
∗ Dreamworld has taken all reasonable steps to provide you with a safe and enjoyable Studio, However, Dreamworld and the Producer will not be liable for any person in respect of any loss or, or damage to, the personal property of, or the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of Dreamworld or the Producer) or otherwise. This exclusion of liability does not apply to liability which cannot by law be contracted out of, for example, because of the Trade Practices Act.
∗ In these Conditions of Entry, “Dreamworld†includes the owner and operator of Dreamworld and all Dreamworld staff.
∗ In these Conditions of Entry, “Producer†is Southern Star Entertainment and includes the owner, operator and all staff of the Big Brother production.
YOUR RESPONSIBILITY
∗ Adults/carers are responsible for persons under their supervision and we recommend that you consider the decision to allow children to enter the show unaccompanied.
∗ You must not participate in or on any show, amusement ride, device and attraction or interact with any animals when under the influence of alcohol or drugs.
∗ You must act with good judgement and consideration, both for yourself and others, and refrain from behaviour which could affect your safety, the safety of others, the safety of the show or may be considered offensive
∗ You must obey all reasonable written and verbal instructions and warnings given by Dreamworld, the producers and their staff without objection
∗ You are responsible for your own personal property
Ticketbooth Pty Ltd, ticketbooth.com.au (collectively "Ticketbooth") operate the ticketbooth booking system and web pages ("ticketbooth platform") for events created by EVENT ORGANISERS.Ticketbooth provides the ticketbooth platform and associated software to EVENT ORGANISERS so that they may list event details, set ticket inventory, sell tickets, take registrations and manage other event functions using the ticketbooth platform. Ticketbooth provides access to certain parts of the ticketbooth platform to the general public so that they may transact and interact with the EVENT ORGANISER.The following Terms and Conditions of Use and Purchase Policy ("these Terms") have been created to ensure you are happy with your ticket purchase and that you fully understand the purchase process with the EVENT ORGANISER who uses ticketbooth, the ticketbooth platform, ticketbooth powered partner websites and ticketbooth retail store associates to promote the EVENT ORGANISER's events, sell tickets, make registrations and bookings.
Section 1 - General
You must be 18 years or older to use this Service.
By using or visiting the ticketbooth platform, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the ticketbooth platform.
Ticketbooth Pty Ltd and ticketbooth.com.au (collectively "Ticketbooth") reserve the right to change these Terms at any time, effective immediately upon posting on the ticketbooth platform. To ensure you are aware of the latest Purchase Policy and Terms and Conditions of Use, please check this page of the ticketbooth platform periodically which is available from every event page on the ticketboth platform. The latest date of issue will be posted at the top of this page.
Section 2 - Permitted Use Of The Ticketbooth Platform
You agree that you are only authorised to visit, view and to retain a copy of pages of ticketbooth platform for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review an event and its promotional information, for personal use, or to purchase tickets for your personal use, unless otherwise specifically authorised by Ticketbooth to do so.
The content and software on this site is the property of Ticketbooth and is protected by Australian and international copyright laws. We post a legal notice and various credits on the ticketbooth platform, which may not be amended or removed. You must not remove this notice or these credits, or any additional information contained along with the notices and credits.
Section 3 - Links And Search Results On The Ticketbooth Platform
The ticketbooth platform may include links posted by the EVENT ORGANISER or automatically produce search results that reference or link to third party sites throughout the World Wide Web. To the extent permitted by law, where Ticketbooth has no control over these web sites or the content contained within them, Ticketbooth cannot guarantee, represent or warrant that the content contained in third party websites is accurate, legal and/or inoffensive.
Ticketbooth does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer in a harmful or damaging way. By using the ticketbooth platform to search for or link to another site, you agree and understand that you may not make any claim against Ticketbooth for any damages or losses, whatsoever, resulting from your use of the ticketbooth platform to obtain search results or to link to another site. If you have a problem with a link from the ticketbooth platform, please notify us at [email protected] and we will investigate the problem you describe in your email and take actions that we deem are appropriate in our sole discretion.
Section 4 - Unauthorised Use Of The Ticketbooth Platform
Illegal and/or unauthorised uses of the ticketboth platform, whether for unauthorised ticket sales, unauthorised framing of or linking to the ticketbooth platform will be investigated and appropriate legal action will be taken.
Section 5 - Violation Of These Terms And Conditions
If you violate these Terms including if you post or provide User Content which violates these Terms or has violated the rights of ticketbooth, any other User or the law, Ticketbooth may terminate your use of the ticketbooth platform, prevent you from making all future bookings using the ticketbooth platform, and/or take legal action against you. Where this occurs, Ticketbooth will provide you with reasonable prior written notice that this will be implemented, together with reasons for that action being taken. If you wish to dispute that decision of Ticketbooth, you have 5 days within Ticketbooth providing its notice to you to do so and Ticketbooth will act reasonably in considering your response.
If you materially violate these Terms (which includes any breach of clause 6), in addition to paragraph 5(a), Ticketbooth may cancel your ticket orders in which case Ticketbooth will provide you with written notice of that cancellation together with reasons for that cancellation and will provide you with a refund of the ticket price paid by you.
You agree that monetary damages may not provide a sufficient remedy to Ticketbooth for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.
Ticketbooth may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. This is in addition to any other uses permitted under our Privacy Policy.
Ticketbooth is not required to provide any refund to you if you are terminated as a user because you have violated these Terms, except as expressly set out in these Terms.
Section 6 - Ticketbooth Copyright Policy
You may only submit content to the ticketbooth platform ("User Content") where you have the rights to do so. In particular, you:
may not use the ticketbooth platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so; an
must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).
Section 7 - Disclaimers
Ticketbooth does not promise that the ticketbooth platform will be error-free, uninterrupted, nor that it will provide specific results from use of the ticketbooth platform or any content, search or link on it.
The ticketbooth platform and its content are delivered on an "as-is" and "as-available" basis.
Ticketbooth can not ensure that files you download from the ticketbooth platform will be free of viruses or contamination or destructive features although Ticketbooth will take steps consistent with industry practice to protect against this occurring.
Ticketbooth does not by these Terms exclude any rights and remedies in respect of goods or services under the Trade Practices Act 1974 (Cth) or equivalent state or territory legislation which cannot be excluded, restricted or modified. However, Ticketbooth excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the ticketbooth platform whether based in statute, common law or otherwise to the extent permitted by law. To the fullest extent possible, the following paragraphs of this clause 7 will apply.
Ticketbooth will not be liable for any damages of any kind arising from the use of the ticketbooth platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages.
Ticketbooth makes no guarantee of any specific result from use of the ticketbooth platform or use of the Ticketbooth service.
Ticketbooth disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticketbooth users, advertisers and/or sponsors on the ticketbooth platform, in connection with the Ticketbooth service or otherwise related to your use of the ticketbooth platform and/or the Ticketbooth service. Ticketbooth is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the ticketbooth platform.
Without limiting the other provisions of this clause 7, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the ticketbooth platform to Ticketbooth at [email protected]. Ticketbooth may investigate the claim and take appropriate action, in its sole discretion.
Section 8 - Payment Methods
Ticketbooth processes your credit card depending upon the methods accepted by the EVENT ORGANISER which may include: Visa, MasterCard, American Express.
Section 9 - Limits On Tickets Purchases Per Customer
When purchasing tickets on ticketbooth, you are limited to a maximum of 10 tickets for each event unless the EVENT ORGANISER has authorised such purchases in its terms and conditions. If you try to circumvent the ticketbooth platforms to purchase more than 10 tickets the EVENT ORGANISER may at its discretion cancel additional bookings. This limitation has been designed to prevent unfair buying practices at popular events and make sure everyone gets a fair chance of attending the event. The reselling of tickets is strictly prohibited by non-authorised re-sellers, tickets found to be re-sold maybe voided and canceled at Ticketbooth's discretion.
Section 10 - Pricing And Ticket Availability
ticketbooth sells tickets on behalf of EVENT ORGANISERS which means ticketbooth does not determine the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections.
Ticket inventory is the responsibility of the EVENT ORGANISER. Given inventory set by the EVENT ORGANISER, popular events may sell out quickly. Occasionally, additional tickets may be available in addition to inventory using ticketbooth set by the EVENT ORGANISER, however the EVENT ORGANISER controls this inventory and its availability.
Section 11 - Credit Card Purchases - Proof Of Identity
In most cases where you purchase your tickets using a credit card, in order to collect your tickets, you will be required to present the credit card used to purchase tickets and a picture identification, which must match each other and must match the name under which the booking was made.
You can only buy tickets with your parent's or another person's credit card if:
You have both permission to use the credit card and can bring it to the event or;
You have permission to use the card and the card holder has completed the ticketbooth credit card authorisation form - you will need to bring the form completed by the card holder to the event - click here to view and print AND IF YOU DO NOT COMPLY WITH EITHER OF THE ABOVE, YOU WILL NOT BE LET INTO THE EVENT, even with a valid ticket.
All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.
All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.
Section 12 - Licensed Venues - Proof Of Identity
In Australia, Ticketbooth sometimes sells tickets for events at licensed venues, and these venues require a valid driver's license, passport or proof of age to prove you are over 18 years of age. You may need to present this proof at the event venue to obtain admission.
Section 13 - Delivery Of Tickets
Through the ticketbooth platform the EVENT ORGANISER may elect to offer one or more of the following delivery options for your ticket order. The proof of identity requirements set out in clauses 12 and 13 will apply regardless of the delivery of ticket method used.
By "email / e-ticket" option:
The ticketbooth platform provides an opportunity for you to provide your email address and will attempt to deliver your e-ticket by email to that email address. If you do not receive your e-ticket then please contact Ticketbooth by email [email protected] at least 48 hours before the scheduled event.
By "at the door" option:
Tickets delivered through "at the door" delivery option are typically available one hour prior to the event start time at the location set by the EVENT ORGANISER.
By "Post" or "Registered Post" option:
Please ensure you supply the correct billing and credit card account information for ticket orders as incorrect details will delay processing and delivery. Ticketbooth and EVENT ORGANISER do not post to PO Boxes.
Delivery of tickets are the responsibility of the EVENT ORGANISER, unless Ticketbooth has undertaken to provide this service to the EVENT ORGANISER. If you have selected delivery through the mail, please allow at least 10 working days after your order is made to receive your tickets from the EVENT ORGANISER unless the EVENT ORGANISER has provided express delivery options. If you have not received your tickets within 48 hours of the event, please contact the EVENT ORGANISER via the phone number or email address supplied on the EVENT ORGANISER ticketbooth event page or contact Ticketbooth at [email protected].
All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.
Section 14 - Cancelled Events
Occasionally, events are cancelled or postponed by the EVENT ORGANISER due to weather conditions or situations affecting the staff or audience. When this occurs, the EVENT ORGANISER will make every effort to ensure you receive a prompt refund and/or exchange if applicable.
If an event is cancelled or postponed, refunds will be determined by the EVENT ORGANISER. To find out about the refund availability and process:
you will be notified by email if you have opted in to receive email updates; or
you can review notices posted on the EVENT ORGANISER's website or contact the EVENT ORGANISER via the email address supplied on the EVENT ORGANISER's ticketbooth listing.
If the event was moved or rescheduled, the EVENT ORGANISER may set refund limitations. Contact the EVENT ORGANISER for exact instructions.
If a refund has been confirmed by Ticketbooth then the following refund method applies:
If you booked online or by phone using a credit card, Ticketbooth will automatically refund to the credit card used for purchase within 14 days of notifying you that a refund for this event applies.
If you booked in an authorised Ticketbooth retail outlet, please return to the same outlet you purchased from and take along with you your ticketbooth receipt to obtain a full refund within 90 days of the event cancellation. You will be asked to sign for your refund. If you are genuinely unable to return to the store for a refund, please contact [email protected] providing details of the event and point of purchase and any other information as reasonably required to allow Ticketbooth to arrange a refund. Note that any refunds conducted through this method will take significantly longer than refunds conducted through the retail outlet.
If you purchased the ticket(s) independently of the ticketbooth platform, you will need to return the tickets directly to the place where you purchased the tickets.
Section 15 - Exchanges And Refunds
Before purchasing tickets, carefully review your event and ticket selection. Policies set forth by EVENT ORGANISER will dictate the issuing of exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Section 16 - Other Items
EVENT ORGANISERS may reserve the right of:
Admission to events, latecomers may not be admitted until a suitable break.
To change/withdraw advertised artists, programs or seating without notice.
EVENT ORGANISERS may also append the ticketbooth terms and conditions and these additional terms are displayed and agreed to by the purchaser during the booking process.
Changes to our Terms and Conditions
May 15th, 2012