Terms and Conditions of Sale
Ticketbooth Pty Ltd, ticketbooth.com.au (collectively "Ticketbooth") operate the ticketbooth booking system and web pages ("ticketbooth platform") for events created by EVENT ORGANISERS. Ticketbooth provides the Ticketbooth platform
and associated software to EVENT ORGANISERS so that they may list event details, set ticket inventory, sell tickets, take registrations and manage other event functions using the Ticketbooth platform. Ticketbooth provides access to certain parts of
the ticketbooth platform to the general public so that they may transact and interact with the EVENT ORGANISER.
The following Terms and Conditions of Use and Purchase Policy ("these Terms") have been created to ensure you are happy with your ticket purchase and that you fully understand the purchase process with the EVENT ORGANISER who uses Ticketbooth,
the Ticketbooth platform, Ticketbooth powered partner websites and Ticketbooth retail store associates to promote the EVENT ORGANISER's events, sell tickets, make registrations and bookings.
Section 1 - General Terms
- You must be 18 years to use this service with a credit card.
- By using or visiting the Ticketbooth platform, you expressly agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the Ticketbooth platform.
- Ticketbooth Pty Ltd and ticketbooth.com.au (collectively "Ticketbooth") reserve the right to change these terms at any time, effective immediately upon posting on the Ticketbooth platform. To ensure you are aware of the latest Purchase
Policy and Terms and Conditions of Use, please check this page of the ticketbooth platform periodically which is available from every event page on the Ticketbooth platform. The latest date of issue will be posted at the top of this page.
Section 2 - Permitted Use Of The Ticketbooth Platform
- You agree that you are only authorised to visit, view and to retain a copy of pages of ticketbooth platform for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site
for any purpose other than to review an event and its promotional information, for personal use, or to purchase tickets for your personal use, unless otherwise specifically authorised by Ticketbooth to do so.
- The content and software on this site is the property of Ticketbooth and is protected by Australian and international copyright laws. We post a legal notice and various credits on the ticketbooth platform, which may not be amended or removed.
You must not remove this notice or these credits, or any additional information contained along with the notices and credits.
Section 3 - Links And Search Results On The Ticketbooth Platform
- The Ticketbooth platform may include links posted by the EVENT ORGANISER or automatically produce search results that reference or link to third party sites throughout the World Wide Web. To the extent permitted by law, where Ticketbooth has no
control over these web sites or the content contained within them, Ticketbooth cannot guarantee, represent or warrant that the content contained in third party websites is accurate, legal and/or inoffensive.
- Ticketbooth does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer in a harmful or damaging way. By using the ticketbooth platform to search for or link to another
site, you agree and understand that you may not make any claim against Ticketbooth for any damages or losses, whatsoever, resulting from your use of the ticketbooth platform to obtain search results or to link to another site. If you have
a problem with a link from the ticketbooth platform, please notify us at [email protected] and we will investigate the problem you describe in your email and take actions that we deem
are appropriate in our sole discretion.
Section 4 - Unauthorised Use Of The Ticketbooth Platform
Illegal and/or unauthorised uses of the Ticketbooth platform, whether for unauthorised ticket sales, unauthorised framing of or linking to the ticketbooth platform will be investigated and appropriate legal action will be taken.
Section 5 - Violation Of These Terms And Conditions
- If you violate these terms including if you post or provide User Content which violates these terms or has violated the rights of ticketbooth, any other User or the law, Ticketbooth may terminate your use of the ticketbooth platform, prevent you
from making all future bookings using the ticketbooth platform, and/or take legal action against you. Where this occurs, Ticketbooth will provide you with reasonable prior written notice that this will be implemented, together with reasons
for that action being taken. If you wish to dispute that decision of Ticketbooth, you have 5 days within Ticketbooth providing its notice to you to do so and Ticketbooth will act reasonably in considering your response.
- If you materially violate these terms (which includes any breach of clause 6), in addition to paragraph 5(a), Ticketbooth may cancel your ticket orders in which case Ticketbooth will provide you with written notice of that cancellation together
with reasons for that cancellation and will provide you with a refund of the ticket price paid by you.
- You agree that monetary damages may not provide a sufficient remedy to Ticketbooth for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.
- Ticketbooth may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. This is in addition to any other uses permitted under our
Privacy Policy.
- Ticketbooth is not required to provide any refund to you if you are terminated as a user because you have violated these Terms, except as expressly set out in these terms.
Section 6 - Ticketbooth Copyright Policy
You may only submit content to the ticketbooth platform ("User Content") where you have the rights to do so. In particular, you:
- may not use the ticketbooth platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so; an
- must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).
Section 7 - Disclaimers
- Ticketbooth does not promise that the ticketbooth platform will be error-free, uninterrupted, nor that it will provide specific results from use of the ticketbooth platform or any content, search or link on it.
- The ticketbooth platform and its content are delivered on an "as-is" and "as-available" basis.
- Ticketbooth can not ensure that files you download from the ticketbooth platform will be free of viruses or contamination or destructive features although Ticketbooth will take steps consistent with industry practice to protect against this occurring.
- Ticketbooth does not by these Terms exclude any rights and remedies in respect of goods or services under the Trade Practices Act 1974 (Cth) or equivalent state or territory legislation which cannot be excluded, restricted or modified. However,
Ticketbooth excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the ticketbooth platform whether based in statute, common law or otherwise to the extent permitted by law.
To the fullest extent possible, the following paragraphs of this clause 7 will apply.
- Ticketbooth will not be liable for any damages of any kind arising from the use of the ticketbooth platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages.
- Ticketbooth makes no guarantee of any specific result from use of the ticketbooth platform or use of the Ticketbooth service.
- Ticketbooth disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticketbooth users, advertisers and/or sponsors on the ticketbooth platform, in connection with the Ticketbooth service or otherwise related
to your use of the ticketbooth platform and/or the Ticketbooth service. Ticketbooth is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced
on the ticketbooth platform.
- Without limiting the other provisions of this clause 7, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the ticketbooth platform to Ticketbooth at [email protected].
Ticketbooth may investigate the claim and take appropriate action, in its sole discretion.
Section 8 - Payment Methods
Ticketbooth processes your credit card depending upon the methods accepted by the EVENT ORGANISER which may include: Visa, MasterCard, American Express and Paypal checkout.
Section 9 - Limits On Tickets Purchases Per Customer
When purchasing tickets on ticketbooth, you are limited to a maximum of 10 tickets for each event unless the EVENT ORGANISER has authorised such purchases in its terms and conditions. If you try to circumvent the ticketbooth platforms to purchase
more than 10 tickets the EVENT ORGANISER may at its discretion cancel additional bookings. This limitation has been designed to prevent unfair buying practices at popular events and make sure everyone gets a fair chance of attending the event.
The reselling of tickets is strictly prohibited by non-authorised re-sellers, tickets found to be re-sold maybe voided and canceled at Ticketbooth's discretion.
Section 10 - Pricing And Ticket Availability
- Ticketbooth sells tickets on behalf of the EVENT ORGANISERS which means Ticketbooth does not determine the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections.
- Ticket inventory is the responsibility of the EVENT ORGANISER. Given inventory set by the EVENT ORGANISER, popular events may sell out quickly. Occasionally, additional tickets may be available in addition to inventory using ticketbooth set by
the EVENT ORGANISER, however the EVENT ORGANISER controls this inventory and its availability at their own discretion.
Section 11 - Credit Card Purchases - Proof Of Identity
- In most cases where you purchase your tickets using a credit card, in order to collect your tickets, you will be required to present the credit card used to purchase tickets and a picture identification, which must match each other and must match
the name under which the booking was made.
- You can only buy tickets with your parent's or another person's credit card if:
- You have both permission to use the credit card and can bring it to the event if required or;
- You have permission to use the card and the card holder has completed the ticketbooth credit card authorisation form - you will need to bring the form completed by the card holder to the event - click here to find the Credit Card Authorisation form AND IF YOU DO NOT COMPLY WITH EITHER OF THE ABOVE, YOU WILL NOT BE LET INTO THE EVENT, even with a valid ticket.
- All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.
Section 12 - Licensed Venues - Proof Of Identity
In Australia, Ticketbooth sometimes sells tickets for events at licensed venues, and these venues require a valid driver's license, passport or proof of age to prove you are over 18 years of age. You may need to present this proof at the event
venue to obtain admission. The venue or door staff reserve the right to refuse any patron entry at their discretion if invalid ID is provided.
Section 13 - Delivery Of Tickets
Through the ticketbooth platform the EVENT ORGANISER may elect to offer one or more of the following delivery options for your ticket order. The proof of identity requirements set out in clauses 12 and 13 will apply regardless of the delivery of ticket
method used.
- By "email / e-ticket" option:
The ticketbooth platform provides an opportunity for you to provide your email address and will attempt to deliver your e-ticket by email to that email address. If you do not receive your e-ticket then
please contact Ticketbooth by email [email protected] at least 48 hours before the scheduled event.
- By "at the door" option:
Tickets delivered through "at the door" delivery option are typically available one hour prior to the event start time at the location set by the EVENT ORGANISER.
- By "Post" or "Registered Post" option:
Please ensure you supply the correct billing and credit card account information for ticket orders as incorrect details will delay processing and delivery. Ticketbooth and EVENT ORGANISER
do not post to PO Boxes.
- Delivery of tickets are the responsibility of the EVENT ORGANISER, unless Ticketbooth has undertaken to provide this service to the EVENT ORGANISER. If you have selected delivery through the mail, please allow at least 10 working days after your
order is made to receive your tickets from the EVENT ORGANISER unless the EVENT ORGANISER has provided express delivery options. If you have not received your tickets within 48 hours of the event, please contact the EVENT ORGANISER via the
phone number or email address supplied on the EVENT ORGANISER ticketbooth event page or contact Ticketbooth at [email protected].
- All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.
Section 14 - Cancelled Events
- Occasionally, events are cancelled or postponed by the EVENT ORGANISER due to weather conditions or situations affecting the staff or audience. When this occurs, the EVENT ORGANISER will make every effort to ensure you receive a prompt refund
and/or exchange if applicable.
- If an event is cancelled or postponed, refunds will be determined by the EVENT ORGANISER. To find out about the refund availability and process:
- you will be notified by email if you have opted in to receive email updates; or
- you can review notices posted on the EVENT ORGANISER's website or contact the EVENT ORGANISER via the email address supplied on the EVENT ORGANISER's ticketbooth listing.
- If the event was moved or rescheduled, the EVENT ORGANISER may set refund limitations. Contact the EVENT ORGANISER for exact instructions.
- If a refund has been confirmed by Ticketbooth then the following refund method applies:
- If you booked online or by phone using a credit card, Ticketbooth will automatically refund to the credit card used for purchase within 14 days of notifying you that a refund for this event applies.
- If you booked in an authorised Ticketbooth retail outlet, please return to the same outlet you purchased from and take along with you your ticketbooth receipt to obtain a full refund within 90 days of the event cancellation. You will be
asked to sign for your refund. If you are genuinely unable to return to the store for a refund, please contact[email protected] providing details of the event and point of purchase
and any other information as reasonably required to allow Ticketbooth to arrange a refund. Note that any refunds conducted through this method will take significantly longer than refunds conducted through the retail outlet.
- If you purchased the ticket(s) independently of the ticketbooth platform, you will need to return the tickets directly to the place where you purchased the tickets.
Section 15 - Exchanges And Refunds
Before purchasing tickets, carefully review your event and ticket selection. Policies set forth by EVENT ORGANISER will dictate the issuing of exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Ticket purchases once made through Ticketbooth are final unless approved by the EVENT ORGANISER prior to the event date. Exchanges and partial refunds must be set forth to the EVENT ORGANISER for review and approval at their discretion prior
to actioning by Ticketbooth.
Section 16 - Other Items
EVENT ORGANISERS may reserve the right of:
- Admission to events, latecomers may not be admitted until a suitable break.
- To change/withdraw advertised artists, programs or seating without notice.
EVENT ORGANISERS may also append the ticketbooth terms and conditions and these additional terms are displayed and agreed to by the purchaser during the booking process.
Changes to our Terms and Conditions
May 15th, 2012
- "Colloquial" Summaries
Ticketbooth PTY LTD.
Katoomba RSL Events Centre:
Terms & Conditions of Sale
Please read these terms and conditions of sale before purchasing tickets to any live show or performance. By purchasing tickets, you agree to be bound by the terms and conditions stated below. Katoomba RSL may vary these terms and conditions at any time.
Club Cashier Purchases
- Tickets can be purchased in person from the Katoomba RSL Cashier (Gaming Room) between 10am – 11pm Monday to Sunday.
- Once paid in full, tickets will be issued immediately. Tickets must be taken with you to the show and will be scanned upon entry. Entry may be refused if tickets are damaged in any way so that the ticket cannot be scanned or identified.
Online Purchases (Non-member Sales)
- To purchase tickets online, visit katoombarsl.com.au. You will see the complete listing of upcoming shows on the ‘What’s On’ page, then follow the links.
- All online payments must be made with a credit card or debit card and service fees will apply. The service fee will be clearly displayed at checkout.
- You must provide your name, address, phone number and email address (for Live Shows, if applicable) to complete the transaction.
- Your ‘electronic print at home ticket/s’ will be sent to your nominated email address.
- Tickets must be presented when entering The Events Centre. This can be a printed ticket or electronic version.
Phone Purchases (Member OR Non-member Sales)
- Tickets to shows can be purchased over the phone using a credit card or debit card and service fees will apply. The service fee will be clearly read out at the time of checkout.
- Phone sales are only available between 10am – 5pm Monday to Friday.
- If you are a Member of Katoomba RSL Club, you will need to have your Membership number ready and be able to verify your identity with us.
Wheelchair Access
- The Events Centre has been designed to allow for full wheelchair access. If you have any questions regarding accessibility, please discuss them with the manager on duty.
Companion Cards
- Some of our shows allow Companion card holders. Please check with Cashier Staff or email [email protected] prior to purchasing tickets to ascertain that the show you wish to attend accepts the
Companion cards. Companion card holder will need to present their card upon entry with the ticket holder to gain entry. A Companion card cannot be used for online purchases.
Show Cancellation/Fee Change
- In the event of a show cancellation, patrons who have purchased tickets will be notified by email and/or phone using the contact details provided at the time of purchase. This will be done to the best ability of Katoomba RSL staff, considering circumstances,
timeliness and information available.
- Katoomba RSL reserves the right to change a fee, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity at any time.
Refunds and Exchanges
- There are strictly no refunds, resells, exchanges or cancellations once payment is finalised and the booking is complete – except as required by law.
- The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes,
except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
- Before authorising payment review ticket, event and details carefully.
- If an event is cancelled or rescheduled, Katoomba RSL will attempt to notify ticket holders of the cancellation or rescheduling. To the extent permitted by law (including the Australian Consumer Law), neither Katoomba RSL nor the Presenter are liable
to refund to you any amount beyond the face value of the ticket plus any transaction fee.
- Under exceptional circumstances, a Katoomba RSL entertainment credit may be issued as compensation upon a written request addressed to below. Each request will be assessed on a case by case basis.
Via Email at: [email protected]
Or via Post at:
Marketing Department
Katoomba RSL
PO Box 820, Katoomba
NSW, 2780
Support Acts (Live Shows)
- Support act may sometimes tour with headlining performers.
- Support acts are subject to change or cancellation at any time without notice.
- Ticket holders will not be entitled to a refund if a support act is changed or cancelled.
- Support act names are not always available at time of purchase.
Children’s Events and Minors
- Admission and attendance at events and shows designed for children may be subject to additional conditions of sale and entry.
- All persons under 18 must be accompanied by an adult whilst at the Venue. This includes in all bar areas and dining rooms where alcohol is served. Proof of age may be required by the Venue.
- Babies under 18 months do not generally require a ticket if they are able to be held or sat on your lap. Children over 18 months are required to purchase a ticket. Please note that some producers have different rules and it is always a good idea to
check on the specific show.
Merchandise
- Merchandise will not be refunded or exchanged, unless required by law (including the Australian Consumer Law).
Reserved/Unreserved Seating (Live Shows)
- Depending on the style of the show and artist preference, some shows offer “Theatre Seating” or “Standing Room Only”. All shows are General Admission unless stated otherwise. It is recommended that you arrive early when doors
open to get your desired seat. Some shows may include a dancefloor.
General Terms and Conditions
- Katoomba RSL policies apply when attending any show or event. The right of admission is reserved by Katoomba RSL.
- Video or professional cameras or sound recorders may not be used in the show room, without the consent of Katoomba RSL.
- Neither Katoomba RSL nor its employees shall be liable for any loss or damage goods sustained within The Events Centre.
- For safety and as a courtesy to other ticketholders, furniture cannot be moved. Any patron not in compliance is subject to ejection.
- Calling out loud or spruiking in relation to any entertainment or engagement shall not be permitted inside or outside the building.
- By law, smoking in all areas of Katoomba RSL is prohibited. You may smoke in the allocated outdoor smoking area; however, you must retain your ticket for admittance back into The Events Centre.
- Katoomba RSL does not allow animals or pets with the exception of service animals such as guide dogs.
- Katoomba RSL Ltd is subject to the provisions of the Privacy Amendment Act (Enhancing Protection) 2012, which amends the Privacy Act 1988. The personal information provided by you will be used to process your transaction. A copy of the complete Privacy
Policy can be accessed at katoombarsl.com.au. You have the right to access and correct any of your personal information that the Club holds on you. The Club does not disclose
your personal information to any other organisation or person unless there is a legal requirement to do so. The Club may disclose your information to third parties that provide services under contract to the Club for reasons of database management
or software development. This will be done under strict agreements and supervision, ensuring that your personal information is confidential and secure. Your personal information may be used for marketing purposes to improve our services and to
provide you with the latest information about those services and any promotions.